Privacy Policy

Who We Are

Damien Joyce Pty Ltd (ABN 00 000 000 000), trading as Damien Joyce, is a licensed bookmaker regulated by Racing NSW under the Racing Administration Act 1998 (NSW). We operate the online wagering platform at damienjoyce.com. References to "we", "us" and "our" throughout this Policy refer to Damien Joyce Pty Ltd.

Our Privacy Officer can be contacted at [email protected] with any enquiries, complaints or data access requests.

Information We Collect

We collect personal information reasonably necessary for the provision of our wagering services, fraud prevention and compliance with Australian law. Categories include:

How We Use Your Information

• To open, verify, secure and manage your wagering account
• To process deposits, withdrawals and settle bets accurately and promptly
• To comply with AML and KYC obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006
• To meet responsible gambling obligations including self-exclusion reporting to BetStop
• To detect, investigate and prevent fraud, account misuse and suspicious wagering activity
• To send account notifications, deposit confirmations and regulatory communications
• To send promotional offers and wagering news where you have opted in — opt out anytime
• To improve our platform through analytics, A/B testing and user experience research
• To respond to your enquiries, complaints and data access requests
• To comply with court orders, regulatory requests and legal obligations

Disclosure of Your Information

We disclose personal information only where necessary and in accordance with the APPs. Recipients include regulators (Racing NSW, AUSTRAC, state gaming authorities), payment processors, identity verification providers, BetStop, cloud and IT service providers, and legal advisers. We do not sell your personal information for marketing purposes.

Data Security

We use 256-bit SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, two-factor authentication, role-based access controls, and regular independent security audits. In the event of a breach affecting your data, we will notify you promptly. Please contact [email protected] if you suspect unauthorised access.

Data Retention

We retain your personal information for a minimum of 7 years following account closure to meet AUSTRAC and Racing NSW regulatory requirements. Anonymised analytics data may be retained indefinitely. Once retention periods expire, your data is securely deleted or de-identified.

Your Rights

Under the Privacy Act 1988 you have the right to access and correct your personal information, opt out of marketing, and lodge a complaint with us or the Office of the Australian Information Commissioner at oaic.gov.au. Contact our Privacy Officer at [email protected] — we respond within 30 days.

Cookies

For full details on cookies and tracking technologies, please see our Cookies Policy.

Changes & Contact

Material changes to this Policy will be communicated at least 14 days before taking effect. For all privacy enquiries: [email protected] — Damien Joyce Pty Ltd, Level 10, 1 Market Street, Sydney NSW 2000.